Becoming the insurer of the future
The insurance industry is going through a fundamental transformation. This is mainly due to the increasing customer demand for digitally enhanced experiences, simplicity of use, and a smooth cross-channel path to purchase and being serviced. It’s expected that by 2020, only the organisations that are customer-centric, connected, analytic and agile will achieve profitable growth and customer loyalty.
- But how do you anticipate these changes and prepare for growth?
- How do you implement the ideal customer experience, and what does it mean for how business needs to evolve today?
- What touchpoints in transactions and communications should you focus on for improving the customer journey?
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With the help of Virtual Affairs, we have put 19 insurance product funnels live. This is very productive for us. Virtual Affairs always focuses on customers’ needs, creates service offerings across product lines, and allows us to be more visible in the marketplace through promotions and campaigning.
Our experience with Virtual Affairs was a very special one. We were able to create a genuine, productive collaboration and received excellent support from their staff. We are very satisfied.
In 2014, we implemented our new Slovak brand Onlia in only 9 months. Now, we are looking forward to its upcoming upgrade to version 3.1 which promises to be even more integrated with Sitecore features.
With the InsuranceRight accelerator any marketer can use the capabilities of Sitecore every day to optimise their insurance funnels.
Virtual Affairs is an international software and services company that specialises in transforming digital channels for banks and insurance providers. Our flagship products are InsuranceRight, BankingRight, and InvestmentRight. With over 19 years of experience in the world of digital transformation, we have been supporting our clients to better understand online behavioural patterns and create an engaging customer journey. When clients work with us, they benefit from a personalised customer experience, increased loyalty, higher conversion rates, and shortened time to market.
Headquartered in the Netherlands, we serve our clients internationally. Clients such as Knab, Nationale-Nederlanden, Achmea, Rabobank, ABN Amro, ING, Onlia, Unirobe Meeùs Groep and many others have already benefited from our technology and digital expertise in the financial market. Virtual Affairs is a certified Sitecore Platinum Implementation and EMEA Silver Technology Partner as well as a certified Microsoft Gold partner.
Virtual Affairs. Moving finance forward.