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Becoming the insurer of the future

The insurance industry is going through a fundamental transformation. This is mainly due to the increasing customer demand for digitally enhanced experiences, simplicity of use, and a smooth cross-channel path to purchase and being serviced. It’s expected that by 2020, only the organisations that are customer-centric, connected, analytic and agile will achieve profitable growth and customer loyalty.

  • But how do you anticipate these changes and prepare for growth?
  • How do you implement the ideal customer experience, and what does it mean for how business needs to evolve today?
  • What touchpoints in transactions and communications should you focus on for improving the customer journey



Marketers      IT

The formula of success

Virtual Affairs helps insurance providers better understand the digital state of the industry and become customer-centric. For you to transform yourself into the insurer of the future, we offer you a technological foundation - the InsuranceRight solution - and a strategic consultation on execution over the next three to five years.


Virtual Affairs is an international software and services company that specialises in transforming digital channels for banks and insurance providers. Our flagship products are InsuranceRight, BankingRight, and InvestmentRight. With over 19 years of experience in the world of digital transformation, we have been supporting our clients to better understand online behavioural patterns and create an engaging customer journey. When clients work with us, they benefit from a personalised customer experience, increased loyalty, higher conversion rates, and shortened time to market.

Headquartered in the Netherlands, we serve our clients internationally. Clients such as Knab, Nationale-Nederlanden, Achmea, Rabobank, ABN Amro, ING, Onlia, Unirobe Meeùs Groep and many others have already benefited from our technology and digital expertise in the financial market. Virtual Affairs is a certified Sitecore Platinum Implementation and EMEA Silver Technology Partner as well as a certified Microsoft Gold partner. 


Virtual Affairs. Moving finance forward.

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